Return & Refund Policy – Zenful Merchant

We at Zenful Merchant are committed to ensuring your satisfaction with every purchase. Please review the following guidelines to understand our return process fully.

10-Day Return Policy

You have 10 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • You must provide the receipt or proof of purchase.
  • A video recording of the unboxing process is mandatory to initiate a return request. Without this, returns will not be processed.

Partial Payment (COD Advance) Policy

For orders placed using Cash on Delivery (COD) with partial/advance payment:

  • The advance amount paid is strictly non-refundable if:
    • You reject the delivery
    • The delivery is unattempted due to your unavailability
    • You fail to accept the order for any reason not related to product issues
  • Refunds for such orders will only be considered if:
    • The product delivered (after full payment) is damaged, or
    • You receive an incorrect item, or
    • The product is not shipped/delivered at all

Starting a Return

To initiate a return, please fill in your details via the Contact Us form available on our website.
Ensure you include the unboxing video when submitting your request.

Return Process

If your return is accepted:

  • We will provide a return shipping label
  • You will receive detailed instructions on how and where to send your package

⚠️ Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order immediately upon receiving it.
Contact us right away if:

  • The item is defective
  • The item is damaged
  • You received the wrong product

We will evaluate the issue and resolve it accordingly.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items (beauty, hygiene products)
  • Hazardous materials, flammable liquids, or gases

If you are unsure, please contact us before placing an order.

Sale Items & Gift Cards

  • Sale items are non-returnable
  • Gift cards are non-refundable

Exchanges

For faster resolution, we recommend:

  1. Returning the original item
  2. Placing a new order once the return is approved

Refunds

  • Once your return is received and inspected, we will notify you of the approval status
  • If approved, refunds will be processed to your original payment method within 10 business days
  • Your bank or payment provider may take additional time to reflect the refund

Delayed Refunds

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at:

📧 support@zenfulmerchant.com